Exhibitor FAQs
- Conference: Nov 30 - Dec 3, 2026
- Expo: Dec 2 - Dec 3, 2026
- Niagara Falls Convention Centre
The number of complimentary exhibitor badges included varies based on booth size. Please refer to the Exhibitor Contract or Exhibitor Manual for details related to your booth package.
Yes. Additional exhibitor badges may be purchased through the exhibitor registration process.
Exhibitor registration includes access to the exhibit floor, educational sessions (where applicable), networking opportunities, and exhibitor amenities outlined in the Exhibitor Manual.
Absolutely. Exhibitors are encouraged to participate in Industry Night and other networking events. Separate registration or ticket purchases may apply for select events.
Key dates, including payment deadlines, registration deadlines, move-in schedules, and service order cut-offs, are outlined in the Exhibitor Manual. Exhibitors are encouraged to review these dates carefully to ensure a smooth experience.
Detailed move-in and move-out schedules will be provided in the Exhibitor Manual and communicated to exhibitors in advance of the event.
Show Management provides general overnight security in the exhibit hall during official show dates. However, exhibitors remain responsible for securing their own products, equipment, and valuables.
Yes. Exhibitors may use their own contractors, provided they comply with all show regulations and are approved by Show Management where required.
Members of the Expo team, official service contractors, and venue staff will be available to assist exhibitors throughout move-in and move-out periods.
Electrical service is not included with standard booth packages unless otherwise specified. Power may be ordered through the official service provider. Floor ports and electrical access locations vary throughout the exhibit hall.
Yes. Product demonstrations are encouraged; however, they must be approved by Show Management and comply with all venue health and safety requirements. Loud, hazardous, or disruptive displays may be restricted.
All exhibits must remain within the contracted booth space and comply with show rules regarding height restrictions, signage, sound levels, and safety requirements. Complete guidelines are available in the Exhibitor Manual.
Attendees who choose to opt in to exhibitor communications may have their information shared with exhibitors in accordance with applicable privacy legislation. We respect attendees’ preferences and only provide contact information where consent has been given.
Yes. Exhibitors reserving five or more booths qualify for reduced booth pricing. Please refer to the current booth rates for complete details.
Booth sharing is permitted only with prior written approval from Show Management. All co-exhibitors must comply with the terms and conditions of the Exhibitor Contract.
A minimum 50% deposit is required to reserve booth space. Cancellations received before October 1, 2026, are eligible for a 50% refund. No refunds will be issued for cancellations received on or after October 1, 2026.
All exhibitors are required to maintain Commercial General Liability insurance with coverage of at least CAD $2,000,000 per occurrence. Proof of insurance must be submitted prior to move-in.
Booths not occupied by the published move-in deadline may be reassigned by Show Management without refund or compensation.
Yes. Samples may be distributed with prior approval from Show Management and in accordance with venue and public health regulations.
No. Alcohol service, open flames, propane, hazardous materials, and other restricted items are prohibited unless expressly authorized by Show Management.
For safety reasons, children under the age of 16 are not permitted on the exhibit floor during move-in and move-out periods.
Yes. Complimentary parking is available for exhibitors and attendees at the Niagara Falls Convention Centre.
The Hilton Niagara Falls/Fallsview Hotel & Suites is the official host hotel. Exhibitors are encouraged to book early to access preferred rates and availability.
The Niagara Falls Convention Centre is fully accessible and offers accessible parking, entrances, elevators, washrooms, and seating areas throughout the facility.
For urgent assistance during the event, please visit the Show Office or contact a member of the Expo team immediately. Emergency contact information will also be included in the Exhibitor Manual.
Contact our team to learn how your company can be part of Canada’s premier pool & spa marketplace.
PHTCC does not work with third party list brokers, housing providers, or payment agents. If you’re offered attendee lists, discounted hotels, or payment requests from outside sources, it’s a scam. Contact your PHTCC rep to verify any requests. We want to keep your safe, it is always better to verify.